Shipping & Returns
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Delivery
FREE UK Delivery on most orders Over £39
Available shipping options and Fees:
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UK Delivery Over £39
Standard Delivery 3-5 Business Days - FREE
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Express Delivery 1-3 Business Days - £2.99
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UK Delivery Under £39
Standard Delivery (<3kg) 3-5 Business Days£2.99
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Standard Delivery (>3kg) 3-5 Business Days**£4.99
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Express Delivery 1-3 Business Days**£7.99
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** Excludes surcharge postcodes. Regional surcharges may apply and will be shown at checkout.
All orders over 1kg with the below postcodes will incur a surcharge and will be calculated at checkout. They can also take up to 7 working days to be delivered due to the area. See below for more information.
Please note weekends and bank holidays are not counted as working days. Orders need to be placed before 12pm. Please note on the product page it will be advertised if the product is available for next day delivery; all the products on the order need to be available for next day delivery in order for the order to be dispatched same day on an express service.
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Please note that certain weather conditions and busier periods may slow your order down, so please always allow 48 hours from dispatch for your order to arrive. If you live in the Scottish Highlands and Islands, please also allow extra time for delivery.
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You will receive a text or email from courier company the day before delivery and then again on the day, with a 1-hour slot. Please remember that home deliveries may need to be signed for and we kindly inform you that it is your responsibility to ensure someone is at home. If no-one can receive the order and delivery isn’t possible then we respectfully reserve the right to apply further delivery charges should you require us to resend your order.
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Return & Exchange Policy
Returns
Thank you for shopping at Sirius Dogs. We hope you are pleased with your purchase, however, in the unlikely event you need to return something we will be happy to offer a refund.
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If we have delivered the incorrect item to you, your purchase has arrived damaged or if a product becomes faulty within 12 months of purchase, we will arrange to collect and replace or to refund the item.
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When shopping, please take time to make your selection, double checking you have the right size and colour before placing your order. Unfortunately, any postage costs incurred to return a product that has been incorrectly ordered are at the expense of the customer. We will not be able to issue refunds for products maliciously damaged.
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If you would like to cancel your order, please let us know as soon as possible and contact us. Please note orders that have been dispatched cannot be cancelled. In this case, please wait to receive the order and then follow our returns process below.
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The easiest way to return your order via post for a refund, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please ensure the goods are returned within 14 days of receipt and in their original packaging.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.