​

 

Bookings

 

Once a session has been booked, a confirmation of the booking will be sent with details of the venue, time and any other information that is required to ensure the session runs smoothly.  All instructions must be followed to ensure the safety of all those involved.  Failure to do so may result in the cancellation of the session with no refund.

It is the responsibility of the owner to ensure that they are available at the correct time, on the correct day of the consultation.  Failure to do so may result in the cancellation of the consultation or event with no refund.

 

Payments

 

The balance of the training session must be paid in full at the time of the session.  Payment is accepted by cheque, cash  or bank transfer at the time of the consultation.

 

Refunds and cancellations

If less than 24 hour’s notice is given to cancel the consultation, a fee may be charged.  All other cancellation and refund requests will be at the discretion of trainer and dependent on the individual circumstances.

 

Attendance

 

To ensure you gain the most from the session, all family members or friends who come into regular contact with the dog(s) are encouraged to be present, although it is advised that children under the age of 5 have an adult who is able to supervise.

Safety and Responsibility

 

In order to ensure my own personal safety and that of your dog, it is essential that all dog(s) are placed securely on a harness prior to my arrival.  All instructions during the consultation must be followed to ensure the safety of all of those involved.  Failure to do so may result in the cancellation of the consultation with no refund.

 

Although every precaution is taken to ensure the highest safety standards, the safety of both yourselves, your pets and your property remains your responsibility;

 

• By booking a consultation, you are accepting that participating in the training and modification of your dog’s behaviour may pose a risk of injury to yourself and your dog.  You also are accepting responsibility for ensuing that anyone who accompanies you to a consultation is aware that they do so at their own risk.​

 

If any accidents or injuries occur, they must be immediately reported to us at the time they occurred to ensure the correct safety protocols are followed.

 

Insurance

 

We are fully insured with the ‘Pet Trainers and Behaviourists Insurance Cover’.

 

​